Our Services
Ground handling that isplanned and on time
We manage every minute an aircraft spends on the ramp with one team and one turnaround plan.
Overview
While the aircraft is on the ramp, one team on one plan
At Esenboğa, our ground handling team ties the time an aircraft spends on the ramp to a single turnaround plan. Arrival, offloading, cabin service and loading are planned to run on one shared timeline rather than waiting on each other.
Our equipment runs to a maintenance schedule and our operators are authorised for their vehicles. The turnaround stays on time, and every task on the aircraft is on record.
- Planned turnaround time
- Authorised operators
- Well-maintained equipment
- Per-flight records
Scope
What we handle on the ramp
Aircraft arrival and parking
Our marshalling team guides the aircraft onto its stand, and we set chocks and cones by the rules.
Cargo and baggage handling
We offload, weigh and load baggage and cargo in line with the load plan.
Catering services
We load catering supplies without breaking the cold chain and hand over service equipment in full.
Cabin cleaning
We clean the cabin, lavatories and galleys to a checklist that fits within the turnaround time.
Water and waste services
We handle potable water and lavatory waste servicing in line with hygiene rules.
Ground equipment support
We provide ground power, air conditioning and pushback suited to the aircraft type.
Process Flow
From stand to departure
Arrival
We guide the aircraft onto its stand and place the chocks.
Connections
We connect ground power and air, then bring up the jet bridge or stairs.
Offloading
We offload baggage and cargo to plan and move it to the terminal.
Cabin service
We finish cleaning and catering loading in the same time window.
Departure
We close the holds, clear the stand and push the aircraft back.
Our Service Commitments
We keep turnarounds to the minute
The figures are our service level commitments, shared through per-flight reports and a month-end review.
- < 30 min
- Target turnaround time
- 99.5%
- Target on-time departure
- Zero
- Target equipment damage
Frequently Asked Questions
Common questions
If you can't find the answer you're looking for, write to our operations team directly.
Get in touchWhich aircraft types do you handle?
We handle narrow-body and wide-body passenger aircraft. The team and equipment plan is set at the contract stage, according to the aircraft types we will serve.
How is the turnaround time commitment set?
We agree the time together, based on aircraft type and load. We build the plan around your flight schedule and report the actual time after every flight.
How is equipment maintenance tracked?
Every vehicle's maintenance and calibration schedule is on record. When equipment is in for planned maintenance, a spare takes its place so the operation is never interrupted.
Do you also handle night flights?
Our shift plan runs 24/7 without interruption. Night flights are handled to the same team standard and with the same checklists as daytime flights.
Other Services
