Operations Plan
Planned, measurable andauditable operations
Get to know our organisation, our staff training programme and our safety management standards.
Organisation Structure
Clearly defined roles,one chain of command
- General Manager
- Operations Manager
- Passenger Services Supervisor
- Ground Handling Supervisor
- Security Services Supervisor
- Quality and Safety Manager
- Safety Specialist
- Quality Auditor
- Human Resources Manager
- Recruitment Specialist
- Training and Development Specialist
- Operations Manager
Staff and Training
Skilled staff, ongoing training
Basic aviation training
All our staff complete basic aviation training in line with national and international standards.
Ramp and apron certification
We certify competence in ramp and apron operations with certificates based on IATA, ICAO and DGCA standards.
Emergency drills
Regular drills test our emergency readiness and keep our processes improving.
- Training hours per person
- 120+
- Certification programmes
- 12
- Drills per year
- 4
The figures are our training programme's annual targets.
Safety Standards
A safety culture that measures every step
Risk assessment
We identify risks in advance across all our activities and secure safety with control measures.
Incident reporting system
Our confidential reporting system lets us learn from incidents and act to stop them recurring.
Internal audit programme
Planned internal audits let us review and improve our processes regularly.
Corrective action tracking
We track the corrective actions opened for every nonconformity found and measure how effective they are.
24/7Operations centre
Our operations centre provides uninterrupted coordination, fast decisions and real-time support for your flights.
Call us: +90 (542) 429 3280