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A uniformed Skywings agent handing a boarding pass to a passenger at an airport check-in counter

Our Services

Passenger, ground andsecurity services

At Esenboğa, we run every airport ground process end to end, from check-in to departure.

  • A Skywings agent assisting a passenger at an airport ticketing counter

    Passenger Services

    Comfortable, fast and friendly service for your passengers.

    • Check-in and ticketing
    • Information and guidance
    • Baggage acceptance and delivery
    • Special passenger assistance
    Learn more
  • A passenger aircraft at a jet bridge on the airport apron, with ground support vehicles positioned around it

    Ground Handling

    On-time, safe and complete service for every aircraft.

    • Ramp operations
    • Catering services
    • Cabin cleaning
    • Cargo and baggage handling
    Learn more
  • A security officer on duty beside an X-ray scanner at an airport security checkpoint

    Security & Emergency

    Safety comes first, and we are prepared for every situation.

    • Security screening
    • Staff training
    • Emergency procedures
    • Risk management
    Learn more

Operations Flow

Five steps, one discipline

  1. Planning

    The operations plan is drawn up and resources are assigned.

  2. Passenger acceptance

    Passengers are welcomed, checked in and their baggage is accepted.

  3. Ramp operations

    Aircraft ground services are delivered in full and on time.

  4. Departure readiness

    Final checks are completed and the aircraft is readied for departure.

  5. Reporting

    Every process is reported and archived.